30-Day Return Policy
If you would like to return your prolite.com online purchase for any reason, you may return the goods within 30 days of the original purchase date for a full refund.
(If your product has a manufacturing defect, please refer to our warranty policy to return your product)
We can only accept returns for products purchased in the USA directly from prolite.com. If you purchased from a different online store or a retail store, please refer to your receipt and contact that retailer.
If you would like to exchange a product for a different size or color, please follow the return policy and instructions. You may purchase the new item you want immediately to ensure the item is in stock. Your original purchase will be refunded when we receive your returned product.
Product must be returned unused in its original packaging.
We cannot assume responsibility for misdirected, lost or damaged shipments. Return shipments should be sent with a traceable shipping service such as UPS or FedEx.
Customers are responsible for return shipping costs. If we sent you the wrong product by mistake, we will pay for your return shipping and ship the correct product back to you free of charge. Please include a note with your product highlighting this mistake.
The amount refunded excludes any shipping paid on the original purchase.
Refunds will be issued to the original payment card. We will refund your card as soon as we approve the return. Please note that refunds typically appear on credit card statements one full billing cycle from the refund date.